Call Centers
In call centers, shift distribution depends on incoming and outgoing call flows, which vary according to campaigns, time slots, and operator skills.
- Skills-based requirements management
- Employee availability calendar
- Manage operators based on ongoing campaigns
Manage call flows without setbacks
StaffRoster allows you to match the skills required for each job with the availability declared by operators. Managers can thus optimize shift coverage and quickly adapt to changes in volume.
Benefits for call centers
With StaffRoster, you can minimize overtime, downtime, and endless waiting times for users, thanks to resource optimization that allows you to offer a faster and more efficient service.
Skills-based requirements management
Coverage optimization
Better communication through the app
More efficient shift management
Campaign-based operator management
Why choose us?
StaffRoster helps call centers schedule shifts more accurately, adapting to call and resource variability.
